Refund policy
30-Day Return Policy
We want you to love every PawBliss purchase. If something isn't right, we make it simple.
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RETURN WINDOW
You have 30 days from the date of delivery to request a return. After this period, we are unable to accept returns.
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EUROPEAN UNION — RIGHT OF WITHDRAWAL
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving your item, without providing a reason (Article L.221-18 of the French Consumer Code). Our voluntary return policy offers 30 days from delivery — more generous than the legal minimum.
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CONDITIONS FOR RETURN
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging with all tags and accessories included
- Accompanied by proof of purchase (order number or receipt)
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NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns on:
- Used items
- Items returned without original packaging
- Items marked as final sale
- Personalized or custom-made items (unless defective or incorrect)
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HOW TO INITIATE A RETURN
Email pawbliss@pawblisspet.com with:
1. Your order number
2. The item(s) you wish to return
3. The reason for your return
Our team responds within 1 business day with return instructions.
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REFUNDS
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card issuer may require additional processing time.
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EXCHANGES
If you received a defective or incorrect item, we will arrange an exchange or replacement at no cost to you. Email pawbliss@pawblisspet.com with a photo of the item and your order number.
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DAMAGED OR LOST PACKAGES
If your package arrives damaged: Please photograph the damage immediately and email pawbliss@pawblisspet.com within 14 days of delivery with your order number and photos. We will arrange a replacement or full refund at no cost to you.
If your package is lost in transit: If your order has not arrived within the maximum estimated delivery timeframe, please contact us at pawbliss@pawblisspet.com within 14 days of the expected delivery date. We will open an investigation with the carrier and, if confirmed lost, issue a full replacement or refund.
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SHIPPING CLAIMS
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in return transit.
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CONTACT
For any questions about returns or refunds:
📧 pawbliss@pawblisspet.com
⏱ Response within 1 business day