Frequently Asked Questions

Orders & Shipping

How long does delivery take?

We prepare all orders within 1–2 business days. Estimated delivery times after dispatch:

France: 3–7 business days
European Union: 4–7 business days
Switzerland & Norway: 5–7 business days
International: 7–14 business days

Do you offer free shipping?

Yes. Tracked shipping is free from €50 in France and from €60 in the European Union. Below these amounts, a flat shipping fee applies at checkout.

Do you have a discount code?

Yes! Use code BIENVENUE10 for 10% off your first order.

Will I receive tracking?

Absolutely. As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your parcel in real time.

My parcel is lost or damaged — what should I do?

Contact us within 14 days of the estimated delivery date at pawbliss@pawblisspet.com with your order number and photos if the parcel is damaged. We handle every case quickly and arrange a replacement or full refund at no extra cost.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, contact us as soon as possible at pawbliss@pawblisspet.com. We'll do our best before dispatch.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of receipt. Items must be unused, in their original packaging, and accompanied by proof of purchase. In accordance with EU law, you also have a 14-day legal right of withdrawal — our voluntary 30-day policy is more generous. See our full policy →

How do I start a return?

Simply email us at pawbliss@pawblisspet.com with your order number and reason. Our team will guide you within 1 business day.

When will I receive my refund?

Once we receive and inspect your return, refunds are issued within 5–7 business days to your original payment method. Your bank may require additional time.

Are any items non-returnable?

For hygiene and safety reasons, we cannot accept returns of used items, items without their original packaging, or items marked as final sale.

Payment

What payment methods do you accept?

We accept all major payment methods: Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Yes. PawBliss uses industry-standard SSL encryption and processes all payments through Shopify's secure infrastructure. We never store your card details.